(The consumer indicated he/she DID NOT accept the response from the business.)įirst off- after waiting 5 weeks and calling in to find out when the part would be in, I find out the Part was "never" ordered by the dealership. When I spoke last to this customer he stated he would be taking the car back to who ever installed the aftermarket alternator. When explain this to customer, customer explained the alternator was recently replaced by ********* less than a year ago. Notes: alternator is aftermarket which have common issues. *** offers to tow car, customer chooses to drive it back in.ĭiagnose the next morning at no charge to the customer a bad alternator. Part was on Backorder through ****** Part arrives 11/22, we installed the part on 11/23.Ĭustomer calls 11/24 and says battery light came on and vehicle died. Basically what did I pay over **** forĬar did come in on October 6th, we diagnosed his multiple dash lights as a VSA modulator.
the dealership will not take off the labor charge when replacing the alternator, so I picked up my car, still broken with the same issue but the dealership said the VSA modulator is fixed but it issue is due to the alternator needed to be replaced. how are you going to say "your car is ready" but its still broken. Now regardless if its under warranty or not, how was I not told about it when they did the diagnostic check the first go around? the VSA modulator is new and the car was given to me still doing what was the original issue when I took it in. I replaced my alternator 13 months ago, when they said it needed to be replaced, with an after market one. so I leave the car, and they do a "new check up" on the car and now saying my alternator is bad. I was called to come get my car Nov 24th that's its ready, when I got my car the same issue was happening, all the indicators and add'tl stuff I didn't get before I dropped it off.
i ended up buying the part myself and bringing it to the dealer for install. I called 6 weeks later and was told there is no part ordered, that I had to prepay for it since its an expensive part, ****** so if I didn't call to check on the part i'd still be waiting for that part that wasn't going to come. I asked them to order the part, which I was told was on back order, I paid **** for the checkup & took my car home & let it sit since they told me not to drive it. They said its my VSA modulator, nothing else. Oct 6th I took my car in to this dealership to be looked at, I asked for a complete diagnostic check as all the possible indicator lights came on the dash plus the power steering was intermittently going out while driving. they said my battery, alternator, and cables are all good condition.
they said they cant find anything wrong, that its the computer in the car and needs to go to the dealership.
Oct 1st I took my car in to ********* for a diagnostic check.
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