Last time I asked, the official answer was that this didn't work for anyone who only owned Sims 3 through an EA Play subscription.Īnd it's also possible that even with the key, you won't be able to register the game-I never heard anything about this feature being enabled for people with an EA Play subcription. However, if you're looking to register on the Sims 3 Store site, you may not be able to do so. But I can ask again if you'd If Sims 3 is in your Origin/EA Desktop App game library, it's already in your account, and you don't need to do anything else to register it. This unfortunately doesn't work on though, nor within the desktop app as far as I can see (I'm looking at it right now), so you would need to install Origin at least briefly.Īnd it's also possible that even with the key, you won't be able to register the game-I never heard anything about this feature being enabled for people with an EA Play subcription. If you're prompted to create a new account and enter a serial key, you can see that key through Origin: open your Origin game library, right-click on the Sims 3 icon, and select Game Properties. What you can try is signing into the store with your EA username and password. Last time I asked, the official answer was that this didn't work for anyone who only owned Sims 3 through an EA Play subscription. If Sims 3 is in your Origin/EA Desktop App game library, it's already in your account, and you don't need to do anything else to register it.Please allow time for them to respond back to you. They are taking phone calls, but only at certain times and certain languages. This backup is created just as a precaution. Choose a location and name for the file as this will be your backup registry file. Please read the following links if you find you need to contact them. The first link relates to the current situation due to Covid-19 and how Customer Support is working:Īnd here is a link to the actual EA Customer Support page. Click on File at the top left of the window that opens then click on Export. They can check your accounts and fix any problems. If you absolutely cannot find the game on any of your Origin accounts, that would be the time to contact EA Customer Support. Pets and Season are two of the biggest memory hogs in the game requiring a lot processing power to run properly. One thing I would check though is how much free space you have on your current computer.
So, if you had the game before, you should still have it in your Origin account and be able to install it on your new computer. After the game is registered, you can download it on up to 5 computers I believe. You only have to purchase and register the game once. Sims 3 should still be registered on one of them and available for you to download. Do you have more than one Origin account? If so, check them all. here are some things to check before you contact EA Customer Support.
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